Guest Service Agent

Sofitel Brisbane Central

Bandung, Indonesia
On-site
High level of customer service
Efficient guest check-in
Efficient guest check-out
As one of the first points of contact for our guests, our exceptional team of Guest Service Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service

Job Summary

  • As one of the first points of contact for our guests, our exceptional team of Guest Service Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.
  • You will be required to regularly refresh yourself with the Hotel’s facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.
  • By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

Matching Summary

As one of the first points of contact for our guests, our exceptional team of Guest Service Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.

Skills & Requirements

Must-have

  • high level of customer service
  • efficient guest check-in
  • efficient guest check-out
  • maintain accurate guest details
  • liaise with other departments

Nice-to-have

  • friendly and outgoing
  • caring environment
  • supportive place to grow
  • inclusive company

Key Requirements

  • Availability for morning, evening shifts and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter