Digital Journey Optimisation Manager, Integrated Channels

mobile.career

Customer focus
Analytics expertise
Digital know-how
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers

Job Summary

  • You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
  • You’ll own the optimisation roadmap and manage the day‑to‑day build, delivery and conversion of personalised initiatives across commbank.com.au , CommBank app and NetBank .
  • Working alongside a Product Owner, marketing and data analysts, you’ll deliver personalised digital experiences that matter.

Matching Summary

You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.

Skills & Requirements

Must-have

  • customer focus
  • analytics expertise
  • digital know-how
  • conversion optimisation platforms
  • Adobe Target
  • Adobe Analytics

Nice-to-have

  • stakeholder management experience
  • exceptional communication
  • influencing and negotiation skills
  • passion for delivering exceptional digital customer experiences
  • curiosity for digital capabilities

Key Requirements

  • Proven digital and stakeholder management experience
  • Strong analytical skills
  • Hands-on experience with conversion optimisation platforms
  • Proven ability to identify new business opportunities
  • Deliver strategies end-to-end

Work Rights

Not specified

Tailored Resume

Cover Letter