Itsm Data Architect

Land Securities Group

Bengaluru, India
Servicenow csdm architecture
Cmdb data modeling
Itil standards compliance
This role involves leading the development and governance of ServiceNow's Common Service Data Model to enable data-driven decisions

Job Summary

  • This role involves leading the development and governance of ServiceNow's Common Service Data Model to enable data-driven decisions.
  • The position requires partnering with ITSM Process Owners to maintain accurate CI relationships and service mappings that improve customer experience.
  • Candidates will drive continuous improvement by identifying data-driven opportunities and defining key indicators, metrics, and IT controls.

Matching Summary

This role involves leading the development and governance of ServiceNow's Common Service Data Model to enable data-driven decisions.

Skills & Requirements

Must-have

  • ServiceNow CSDM architecture
  • CMDB data modeling
  • ITIL standards compliance
  • Service Asset Configuration Management
  • Global enterprise ITSM experience

Nice-to-have

  • Digital transformation leadership
  • Data-first culture development
  • ServiceNow Discovery expertise
  • Process optimization techniques
  • Strategic outcome influence

Key Requirements

  • 5+ years in senior ITSM roles
  • Strong knowledge of ServiceNow platform
  • Experience designing CMDB capabilities
  • Leading digital transformation initiatives
  • Excellent customer engagement skills

Work Rights

Not specified

Tailored Resume

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