As a Customer Success Associate (CSA) at Cloudera, you will play a critical role in supporting the success of our customers by ensuring product issues, bugs, and enhancement requests are accurately tracked, validated, and communicated across Customer Success, Product, Support, and Engineering
Job Summary
As a Customer Success Associate (CSA) at Cloudera, you will play a critical role in supporting the success of our customers by ensuring product issues, bugs, and enhancement requests are accurately tracked, validated, and communicated across Customer Success, Product, Support, and Engineering.
The Customer Success Associate role serves as a launchpad into Cloudera’s Customer Success career track, with the opportunity to grow into roles such as Customer Success Manager (CSM), Technical Account Manager (TAM), or Customer Delivery Executive (CDE).
We’re excited about you if you have: 1–3 years of experience in Customer Success, Technical Support, or Product Operations (internship experience considered).
Matching Summary
As a Customer Success Associate (CSA) at Cloudera, you will play a critical role in supporting the success of our customers by ensuring product issues, bugs, and enhancement requests are accurately tracked, validated, and communicated across Customer Success, Product, Support, and Engineering.
Skills & Requirements
Must-have
JIRA, Gainsight, and internal dashboards
cross-functional collaboration
customer-facing updates
Success Plan hygiene
Cloudera’s product portfolio
process improvement and automation
Nice-to-have
analytical thinking and comfort interpreting datasets
proactive, self-starter attitude
curiosity and willingness to learn
support work life balance
Key Requirements
1–3 years of experience
proficiency in JIRA, Salesforce, Gainsight, Excel
familiarity with SQL or data visualization tools
Understanding of software development life cycles (SDLC)
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field preferred