Senior Regional Manager, Customer/ Partner Operations (based In Yokohama)
Agoda
Yokohama, Japan
On-site
Regional operations leadership
End-to-end performance ownership
Cross-site tradeoff management
The Senior Regional Manager is accountable for the end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners
Job Summary
The Senior Regional Manager is accountable for the end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners.
This role translates company strategy into a cohesive regional roadmap, balances cross-site tradeoffs, and ensures consistent, high-quality service delivery at scale.
You will act as the regional authority on customer operations performance, risks, and improvement initiatives, while developing strong leadership benches and resilient operating models.
Matching Summary
The Senior Regional Manager is accountable for the end-to-end performance of a regional customer/partner operations area, typically spanning multiple countries, sites, or vendor partners.
Skills & Requirements
Must-have
Regional operations leadership
End-to-end performance ownership
Cross-site tradeoff management
Customer operations strategy
Resilient operating models
Nice-to-have
Data and technology driven culture
Passion for travel
Global team collaboration
Key Requirements
Leadership of multi-site, multi-country operations