Bilingual Consumer Affairs Coordinator

Nissan UK (Sunderland)

Mississauga, Ontario, Canada
Base: $59,550.00 - $73,162.00; bonus/equity: not s...
Hybrid
Bilingual english french communication
Contact centre or case management experience
Salesforce case documentation
The role involves managing executive, media, and social-media escalations by investigating cases and coordinating resolutions with internal teams

Job Summary

  • The role involves managing executive, media, and social-media escalations by investigating cases and coordinating resolutions with internal teams.
  • Employees will analyze trends in consumer feedback to identify improvement opportunities and propose process enhancements.
  • Nissan offers a comprehensive benefits package including medical, mental health, parental leave, retirement savings, and unique vehicle perks.

Matching Summary

The role involves managing executive, media, and social-media escalations by investigating cases and coordinating resolutions with internal teams.

Salary

Base: $59,550.00 - $73,162.00; Bonus/Equity: Not specified; Benefits: Comprehensive package including medical, mental health, and vehicle discounts

Skills & Requirements

Must-have

  • Bilingual English French communication
  • Contact Centre or Case Management experience
  • Salesforce case documentation

Nice-to-have

  • Executive level escalation handling
  • Strong negotiation and conflict resolution
  • Ability to coach team members

Key Requirements

  • Minimum 1-3 years customer service experience
  • University degree preferred
  • Must be legally authorized to work in Canada

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter