It Support Analyst Ii

AlphaSense

New York, United States
Base: $60,000 - $75,000 usd; bonus/equity: equity ...
On-site
Proven experience in it support or help desk role
Deep knowledge of operating systems and networking fundamentals
Strong ability to work independently and manage time
The role involves handling higher-complexity technical issues and serving as a critical escalation point for the IT team

Job Summary

  • The role involves handling higher-complexity technical issues and serving as a critical escalation point for the IT team.
  • You will actively improve knowledge systems by creating articles and identifying opportunities for ticket deflection through self-service.
  • The position offers the opportunity to lead small-scale IT projects such as office setups and device life cycle management.

Matching Summary

The role involves handling higher-complexity technical issues and serving as a critical escalation point for the IT team.

Salary

Base: $60,000 - $75,000 USD; Bonus/Equity: Equity may be offered; Benefits: Generous benefits program included

Skills & Requirements

Must-have

  • Proven experience in IT Support or Help Desk role
  • Deep knowledge of operating systems and networking fundamentals
  • Strong ability to work independently and manage time
  • Excellent problem-solving skills with root-cause analysis focus

Nice-to-have

  • Experience leading small IT projects like device refreshes
  • Familiarity with Okta, Google Workspace, Kandji, or Intune
  • Scripting or automation experience for process improvements
  • Strong written communication for documentation creation

Key Requirements

  • Proven experience in IT Support or Help Desk role
  • Deep knowledge of identity management systems

Work Rights

Not specified

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