Lead Order Management Specialist

Thermo Fisher Scientific UK

Maryland, US
Base: $21.76–$32.63 hourly; bonus/equity: variable...
**
3-4 years customer service experience
Proficiency in sap oracle salesforce systems
Ability to lift 40 lbs without assistance
** Thermo Fisher Scientific is seeking a Lead Order Management Specialist in Maryland to facilitate seamless order processing, ensuring customer satisfaction and team alignment. The ideal candidate should have experience in customer service and order management, with proficiency in various ordering systems and a strong problem-solver's mindset. **

Job Summary

  • The role involves assisting customers with order-related tasks through systems like SAP, Oracle, and Salesforce while ensuring first-contact resolution for inquiries.
  • Thermo Fisher Scientific offers comprehensive benefits including healthcare, tuition reimbursement, and a competitive 401(k) retirement savings plan.
  • Employees will work in a culture that empowers development and provides opportunities for continual growth within a team of over 100,000 colleagues.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific is seeking a Lead Order Management Specialist in Maryland to facilitate seamless order processing, ensuring customer satisfaction and team alignment. The ideal candidate should have experience in customer service and order management, with proficiency in various ordering systems and a strong problem-solver's mindset. **

Salary

Base: $21.76–$32.63 hourly; Bonus/Equity: Variable annual bonus eligible; Benefits: Comprehensive healthcare, PTO, 401(k), ESPP

Skills & Requirements

Must-have

  • 3-4 years customer service experience
  • Proficiency in SAP Oracle Salesforce systems
  • Ability to lift 40 lbs without assistance
  • Experience with EDI portals and error resolution
  • High school diploma or equivalent required

Nice-to-have

  • Associate's degree preferred
  • Informal mentoring or leadership experience
  • Familiarity with Ariba Coupa ordering systems
  • Solution-focused communication style
  • Experience resolving delivery-related issues

Key Requirements

  • High school diploma or equivalent
  • 3-4 years proven experience in order management
  • Physical ability to lift up to 50 lbs occasionally

Work Rights

Not specified

Tailored Resume

Cover Letter