Manager Of Customer Relations And Credit & Collections
EXSIF Worldwide, Inc.
Houston, TX, United States
On-site
Customer service management
Collections management
Process improvement
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives
Job Summary
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives.
Review operational processes related to customer service and collections while identifying opportunities for improvements.
Manage, coach, and develop customer service and collections employees, defining roles and responsibilities to enhance customer relationships and support the sales team.
Matching Summary
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives.
Skills & Requirements
Must-have
customer service management
collections management
process improvement
KPI management
Power BI reporting
Nice-to-have
strong desire to learn
system savvy
detail oriented
cross-functional collaboration
Key Requirements
10+ years of experience in Supply Chain and Logistic industries