Vp Of Client Services

Easyship

Bangalore, India
Generous remuneration; stock units included; compr...
On-site
10+ years customer-facing experience
3-5 years senior customer success leadership
Own nrr retention and expansion targets
Easyship is a leading multi-carrier shipping software trusted by over 100,000 brands to democratize global logistics

Job Summary

  • Easyship is a leading multi-carrier shipping software trusted by over 100,000 brands to democratize global logistics.
  • The role involves building and scaling a high-performing Customer Success function in India while reporting directly to the Co-Founder.
  • Candidates will receive generous remuneration, stock units, comprehensive health coverage, and flexible work policies including 4 weeks of remote work annually.

Matching Summary

Easyship is a leading multi-carrier shipping software trusted by over 100,000 brands to democratize global logistics.

Salary

Generous remuneration; Stock units included; Comprehensive health coverage and wellness reimbursement

Skills & Requirements

Must-have

  • 10+ years customer-facing experience
  • 3-5 years senior Customer Success leadership
  • Own NRR retention and expansion targets
  • Build structured onboarding programmes
  • Manage executive-level client relationships
  • Experience with Gainsight or Salesforce

Nice-to-have

  • AI-curious for CS efficiency
  • Experience managing global multi-time zone teams
  • Strong empathy and executive presence
  • Background in eCommerce or Tech sectors

Key Requirements

  • 10+ years in customer-facing roles
  • 3-5 years in senior Customer Success leadership
  • Proven track record owning NRR and retention targets
  • Strong understanding of SaaS customer lifecycle management

Work Rights

Not specified

Tailored Resume

Cover Letter