Responsible for the effective detection and prevention of fraud across assigned project-related ticketing networks while maintaining a low rate of false positives and minimal impact to the customer experience
Job Summary
Responsible for the effective detection and prevention of fraud across assigned project-related ticketing networks while maintaining a low rate of false positives and minimal impact to the customer experience.
The role involves daily monitoring, investigation, configuration of fraud detection systems, and collaboration with vendors and stakeholders to ensure systems respond to evolving fraudulent behavior.
The position requires producing comprehensive fraud reports, supporting customer inquiries, and contributing to continuous improvement of fraud prevention processes.
Matching Summary
Responsible for the effective detection and prevention of fraud across assigned project-related ticketing networks while maintaining a low rate of false positives and minimal impact to the customer experience.
Skills & Requirements
Must-have
fraud detection and prevention
fraud analysis and reporting
payment processing knowledge
fraud detection systems experience
data pattern analysis
Microsoft Excel proficiency
SQL and SAS coding skills
Nice-to-have
collaborative team player
strong investigative skills
ability to work under pressure
process improvement mindset
effective communication skills
adaptability to changing environment
time management and prioritization
Key Requirements
Tertiary degree in business, legal or technology
At least 3 years experience in fraud management
Experience with payment processing and fraud prevention
Experience handling sensitive/confidential information