Merchant Product Onboarding Specialist

NAB

Sydney, NSW, Australia
On-site
Merchant onboarding experience
Payments implementation experience
Manage concurrent projects
Accountable for the end-to-end onboarding experience for merchants across card-not-present and card present with a key focus on high value/high complex merchants

Job Summary

  • Accountable for the end-to-end onboarding experience for merchants across card-not-present and card present with a key focus on high value/high complex merchants.
  • Manage multiple onboarding implementations concurrently through structured project planning, documentation management, milestone tracking and customer communication.
  • Contribute to process and tooling improvements, capturing insights and lessons learned to continuously improve onboarding quality and speed.

Matching Summary

Accountable for the end-to-end onboarding experience for merchants across card-not-present and card present with a key focus on high value/high complex merchants.

Skills & Requirements

Must-have

  • Merchant onboarding experience
  • Payments implementation experience
  • Manage concurrent projects
  • Customer outcome focus
  • Stakeholder coordination

Nice-to-have

  • Customer advocacy valued
  • Innovation mindset
  • Strong customer relationships
  • Engaging work environment

Key Requirements

  • Experience in merchant onboarding
  • Transactional banking experience
  • Payments implementation experience
  • Managing concurrent onboarding projects
  • Complex stakeholder environments

Work Rights

Not specified

Tailored Resume

Cover Letter