IQVIA is seeking an Associate Program Manager for Patient Services who will ensure high-quality customer service and operational efficiency in a remote setting. The role includes supervising case workers, managing client relationships, and overseeing performance metrics
Job Summary
The Associate Program Manager is responsible for fostering a professional work environment by monitoring performance and developing case worker team members to deliver excellent customer service.
This role involves conducting clinical service audits for pharmacies to monitor KPIs and ensuring compliance with program and client requirements while acting as the primary escalation point for billing inquiries.
The position requires supervising staff schedules, analyzing call metrics and productivity data, and providing structured monthly feedback on both soft skills and technical content.
Matching Summary
Match Score: 85
IQVIA is seeking an Associate Program Manager for Patient Services who will ensure high-quality customer service and operational efficiency in a remote setting. The role includes supervising case workers, managing client relationships, and overseeing performance metrics.
Salary
Base: $50,500.00 - $84,100.00 annualized; Bonus/Equity: Incentive plans and bonuses may be offered; Benefits: Range of health, wellness, and other benefits available
Skills & Requirements
Must-have
Patient Support Program experience
Pharmacy billing escalation management
Clinical service audit execution
Contact center technology proficiency
Workforce scheduling and resource allocation
Nice-to-have
Bilingual French and English skills
Healthcare or life sciences degree
Strong stakeholder relationship building
Adaptability in fast-paced environments
Constructive feedback reception abilities
Key Requirements
University degree in healthcare or related field preferred
Supervisory experience in contact centre or pharmaceutical environment
Experience in reimbursement navigation and patient support programs