Swift Client Services Lead (m/w/d)

Broadridge

Hybrid
Swift alliance access experience
Swift gateway and web platform knowledge
2nd level technical support expertise
The role involves leading a team to ensure the stable, secure, and efficient operation of the global SWIFT Service Bureau

Job Summary

  • The role involves leading a team to ensure the stable, secure, and efficient operation of the global SWIFT Service Bureau.
  • Candidates must possess deep technical expertise in SWIFT interfaces including Alliance Access, Gateway, and Web Platform.
  • The position requires strong leadership capabilities combined with hands-on problem-solving for complex incidents within agreed SLAs.

Matching Summary

The role involves leading a team to ensure the stable, secure, and efficient operation of the global SWIFT Service Bureau.

Skills & Requirements

Must-have

  • SWIFT Alliance Access experience
  • SWIFT Gateway and Web Platform knowledge
  • 2nd Level technical support expertise
  • Team leadership and coaching skills
  • Incident management and SLA adherence
  • German and English language proficiency

Nice-to-have

  • Experience with automation tools and scripting
  • ITIL or Project Management certifications
  • Background in financial messaging systems
  • Global organization and matrix structure experience
  • AI tool usage familiarity
  • Supplier and partner management skills

Key Requirements

  • 5-7 years relevant banking/finance industry experience
  • Completed degree in IT or Business Administration
  • Valid work authorization for Germany required
  • Willingness to participate in on-call duties
  • Solid understanding of data security regulations

Work Rights

Work authorization for Germany required

Tailored Resume

Cover Letter