Rooms Controller (telefonista)

Hotel Chadstone Melbourne MGallery

Mexico City, Mexico
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Hotel phone system operation
Guest request logging
Hotsos platform usage
** The Hotel Chadstone Melbourne MGallery is seeking a Rooms Controller (telefonista) to manage internal and external calls, assist with guest services, and support the Front Office operations in Mexico City. The role requires a proactive individual with hospitality experience who can ensure smooth guest interactions and administrative tasks. **

Job Summary

  • This role serves as the primary point of contact for all internal and external hotel telephone interactions.
  • The position requires managing guest requests, registering complaints, and coordinating with various departments to ensure seamless service.
  • Employees will act as a key administrative piece in the Front Office, handling billing registration and digital key distribution.

Matching Summary

Match Score: 75

** The Hotel Chadstone Melbourne MGallery is seeking a Rooms Controller (telefonista) to manage internal and external calls, assist with guest services, and support the Front Office operations in Mexico City. The role requires a proactive individual with hospitality experience who can ensure smooth guest interactions and administrative tasks. **

Skills & Requirements

Must-have

  • Hotel phone system operation
  • Guest request logging
  • HotSOS platform usage
  • Digital key distribution
  • Restaurant reservation management
  • Front desk volume support

Nice-to-have

  • Proactive attitude
  • Luxury service standards
  • Multilingual communication skills
  • Team collaboration
  • Adaptability to changing needs

Key Requirements

  • Experience in hospitality industry
  • Standard performance expectations for luxury service
  • Ability to work in a fast-paced environment

Work Rights

Not specified

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