As the Managed Services Team Leader you will be responsible for leading, motivating and overseeing the day to day management of a team of Managed Service Support Consultants and engineers
Job Summary
As the Managed Services Team Leader you will be responsible for leading, motivating and overseeing the day to day management of a team of Managed Service Support Consultants and engineers.
This is a very customer focussed, hands-on role where the Team Leader will be expected to handle and resolve customer queries as well as undertake the day to day management aspects that the post requires.
The ideal candidate will be able encourage effective team working by seeking input from team members and will support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements.
Matching Summary
As the Managed Services Team Leader you will be responsible for leading, motivating and overseeing the day to day management of a team of Managed Service Support Consultants and engineers.
Skills & Requirements
Must-have
leading managed service support team
customer service handling
technical support role
SLA driven service
customer focussed hands-on role
Nice-to-have
encouraging effective team working
continuous improvement
dealing with challenging issues
input into ongoing service reviews
Key Requirements
Proven experience in a combined customer service handling / technical support role
Experience of motivating and leading others
Previous team leading experience in a similar role
High standard of communication both written and verbal
Capable of managing own workload with minimal supervision to tight deadlines