Base: $18.50 - $20.50 usd ph; bonus/equity: not sp...
On-site
Front-line leadership experience
Billing issue resolution skills
Member retention strategy execution
The role focuses on creating loyal, lifelong fans by delivering best-in-class customer service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class customer service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class customer service and resolving member concerns quickly.
Salary
Base: $18.50 - $20.50 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Front-line leadership experience
Billing issue resolution skills
Member retention strategy execution
Front desk team training and coaching
Facility cleanliness and safety monitoring
Nice-to-have
Fitness industry operations knowledge
Social media reputation management
Empathetic problem-solving mindset
Fast-paced environment adaptability
Personalized member outreach ability
Key Requirements
CPR certification within 30 days of employment
Pass background check
Complete EōS Ethos and Customer Service Training within 30 days