Southern Water Customer Service Advisor

Capita (public services)

Rotherham, United Kingdom
Base: £24,043.50 py; bonus/equity: not specified; ...
2d onsite
Excellent interpersonal skills
Effective verbal and written communication
Ability to demonstrate empathy
The role ensures that customer issues and concerns are answered efficiently and effectively

Job Summary

  • The role ensures that customer issues and concerns are answered efficiently and effectively.
  • Advisors will support the resolution of escalated complaints in accordance with business policies.
  • The position offers a hybrid working model with a focus on delivering excellent customer experiences.

Matching Summary

The role ensures that customer issues and concerns are answered efficiently and effectively.

Salary

Base: £24,043.50 per annum; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Excellent interpersonal skills
  • Effective verbal and written communication
  • Ability to demonstrate empathy

Nice-to-have

  • Mentoring team members
  • Customer-focused service
  • High standard of vocabulary

Key Requirements

  • Experience in customer service
  • Ability to work flexible shifts
  • Data protection legislation knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter