Assistant Manager, Applications Support

RAFFLES MEDICAL GROUP LTD

Singapore, Singapore
Not specified (assumed to be onsite based on the location).
3-5 years application support experience
Java .net javascript sql programming skills
Incident and major incident resolution
Raffles Medical Group Ltd is seeking an Assistant Manager for Applications Support in Singapore. The role involves overseeing application support policies, managing incident resolutions, and driving service improvements while collaborating with technical teams and stakeholders

Job Summary

  • The Applications Support Assistant Manager develops and maintains policies to ensure reliable, secure, and high-quality production support.
  • Key responsibilities include coordinating incident resolution, monitoring SLA performance, and driving automation initiatives for operational excellence.
  • The role requires supervising support teams, managing outsourced deliverables, and ensuring compliance with healthcare regulatory standards.

Matching Summary

Match Score: 85

Raffles Medical Group Ltd is seeking an Assistant Manager for Applications Support in Singapore. The role involves overseeing application support policies, managing incident resolutions, and driving service improvements while collaborating with technical teams and stakeholders.

Skills & Requirements

Must-have

  • 3-5 years application support experience
  • Java .NET JavaScript SQL programming skills
  • Incident and major incident resolution
  • SLA KPI performance monitoring
  • Release change governance coordination

Nice-to-have

  • Healthcare related project experience
  • Source code refactoring knowledge
  • Distributed systems and API understanding
  • Proactive issue resolution approach
  • Regional travel availability

Key Requirements

  • Diploma or Degree in Computer Science or IT
  • 3-5 years of application support experience
  • Strong analytical and troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter