The Senior Renewals Representative, Account Based leads the optimization of workflows for high-volume renewal cycles, develops and implements strategies for engaging Account Executives (AEs), and provides specialized knowledge and guidance to partners
Job Summary
The Senior Renewals Representative, Account Based leads the optimization of workflows for high-volume renewal cycles, develops and implements strategies for engaging Account Executives (AEs), and provides specialized knowledge and guidance to partners.
This role is responsible for improving customer satisfaction, sharing advanced insights on churn risks and renewal blockers, and mentoring others in customer-first practices.
The Senior Renewal Representative also leads efforts to optimize CRM system usage and develop advanced automation workflows.
Matching Summary
The Senior Renewals Representative, Account Based leads the optimization of workflows for high-volume renewal cycles, develops and implements strategies for engaging Account Executives (AEs), and provides specialized knowledge and guidance to partners.
Skills & Requirements
Must-have
Optimize renewal workflows
Lead renewal execution
Drive seat expansions
Monitor auto-renewal status
Interact with customer procurement
Collaborate with Account Executives
Nice-to-have
Customer-first practices
Advanced automation workflows
Strategic analysis skills
Cross-functional team leadership
Key Requirements
Bachelor’s degree or equivalent experience
3+ years in sales, renewals, account management, or customer success
Experience leading renewal cycles
Proven track record closing renewals and expansions