Customer Success Associate

Wolters Kluwer

Wilmington, DE, United States
Base: $36,800.00 - $61,700.00 usd; bonus/equity: n...
Onsite
Proactive customer onboarding support
Intermediate crm proficiency
Customer performance data analysis
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively

Job Summary

  • As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively.
  • Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
  • The interview process is designed to assess your individual skills, experiences, and communication style without the assistance of AI tools or external prompts to ensure authenticity.

Matching Summary

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively.

Salary

Base: $36,800.00 - $61,700.00 USD; Bonus/Equity: Not specified; Benefits: Competitive benefits including medical, dental, vision, 401(k), and paid parental leave

Skills & Requirements

Must-have

  • Proactive customer onboarding support
  • Intermediate CRM proficiency
  • Customer performance data analysis
  • B2B client service experience
  • Customer issue resolution
  • Collaboration with internal teams

Nice-to-have

  • Consultative customer service skills
  • Enhanced verbal and written communication
  • Ability to implement customer feedback
  • Strong client relationship management
  • Basic analytical skills
  • Deepened empathy for customer needs

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum two years B2B client/customer service
  • Preferably consultative service in banking, insurance, hospitality, retail, or legal industry

Work Rights

Not specified

Tailored Resume

Cover Letter