Customer Operations Manager

Integer

**
7+ years medical device experience
Bachelor's degree in business
Iso certification knowledge
** Integer is seeking a Customer Operations Manager who will lead customer advocacy and ensure effective collaboration with various departments to enhance customer experience and drive long-term relationships. The role requires extensive experience in the medical device industry, focusing on customer needs and operational excellence. **

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • This role acts as the site-based customer champion, developing unconstrained unit forecasts for the S&OP process and supporting Factory Direct and Enterprise accounts.
  • The manager must adhere to all safety, environmental, security, and quality requirements including FDA regulations and ISO Certification standards.

Matching Summary

Match Score: 75

** Integer is seeking a Customer Operations Manager who will lead customer advocacy and ensure effective collaboration with various departments to enhance customer experience and drive long-term relationships. The role requires extensive experience in the medical device industry, focusing on customer needs and operational excellence. **

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • ISO certification knowledge
  • FDA regulations compliance
  • S&OP forecasting process

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration
  • Process improvement mindset
  • Strategic relationship building
  • Leadership and team guidance

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of Quality Management Systems (QMS)
  • Understanding of FDA regulations
  • Experience with S&OP forecasting

Work Rights

Not specified

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