Base: $18.50 - $20.50 usd ph; bonus/equity: not sp...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in a fast-paced environment
The primary purpose of this role is to develop a team that delivers exceptional customer experiences while hitting business objectives
Job Summary
The primary purpose of this role is to develop a team that delivers exceptional customer experiences while hitting business objectives.
The Member Experience Manager serves as the first point of contact for member concerns, ensuring quick resolution of service issues and billing questions.
Employees enjoy benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance coverage.
Matching Summary
The primary purpose of this role is to develop a team that delivers exceptional customer experiences while hitting business objectives.
Salary
Base: $18.50 - $20.50 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in a fast-paced environment
Strong organizational skills and attention to detail
Proficiency with fitness management software
Nice-to-have
Experience in the fitness, hospitality, or service industry
Knowledge of fitness industry operations and billing processes
Social media platform proficiency
Microsoft Office Suite proficiency
Solution-oriented mindset for member complaints
Key Requirements
Must successfully pass background check
Obtain CPR certification within 30 days of employment
Attend EōS Ethos and Customer Service Training within 30 days
Ability to lift more than 40 lbs routinely
Ability to work in a gym setting and move about club floors