Customer Service Lead

Beach Park Animal Clinic

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Professional client service
Veterinary reception experience
Scheduling and record maintenance
Beach Park Animal Clinic is seeking a Customer Service Lead with a passion for veterinary care and a strong commitment to client relationships. The ideal candidate should have experience in customer service and veterinary settings, along with leadership skills to mentor and develop a reception team

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include managing client communication, maintaining patient records, processing billing, and leading the reception team through recruitment, training, and performance feedback.
  • The clinic offers competitive compensation up to $22 per hour, bonus opportunities, medical, dental, vision insurance, 401(k) with matching, PTO, and employee pet discounts.

Matching Summary

Match Score: 85

Beach Park Animal Clinic is seeking a Customer Service Lead with a passion for veterinary care and a strong commitment to client relationships. The ideal candidate should have experience in customer service and veterinary settings, along with leadership skills to mentor and develop a reception team.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Professional client service
  • Veterinary reception experience
  • Scheduling and record maintenance
  • Billing and payment processing
  • Team mentorship and coaching

Nice-to-have

  • Positivity and accountability
  • Building client relationships
  • Fostering teamwork
  • Passion for animal care

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred
  • Degree in veterinary field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter