The Leader, Customer Service – Parts leads a high-performing team of Customer Service Representatives (CSRs) within their assigned area of responsibility, balancing service excellence with proactive selling to drive Aftermarket (AM) Parts revenue growth
Job Summary
The Leader, Customer Service – Parts leads a high-performing team of Customer Service Representatives (CSRs) within their assigned area of responsibility, balancing service excellence with proactive selling to drive Aftermarket (AM) Parts revenue growth.
Key responsibilities include leading, coaching, and developing the CSR team, driving AM Parts sales results through inbound responsiveness and outbound outreach, and championing consistent adoption of commercial tools.
Barry-Wehmiller is committed to forging lasting partnerships with customers, earning their trust through integrity, expertise, and execution, and uses the power of business to build a better world.
Matching Summary
The Leader, Customer Service – Parts leads a high-performing team of Customer Service Representatives (CSRs) within their assigned area of responsibility, balancing service excellence with proactive selling to drive Aftermarket (AM) Parts revenue growth.
Skills & Requirements
Must-have
Customer Service Representative leadership
Aftermarket Parts revenue growth
ERP and CRM system use
Customer relationship management
Process improvement implementation
Nice-to-have
Truly Human Leadership
People-centric leadership
Action oriented and full of energy
Solution-driven thinking
Agility and personal adaptability
Key Requirements
5+ years of experience in Customer Service, Sales, or related commercial roles