Senior Manager - Insurance Operations

Marsh & McLennan Companies Inc

Mumbai, India
On-site
Quality review program design and execution
Insurance operations quality standards
Scalable qrm framework development
Develop and implement the enterprise-wide quality review strategy for all insurance operations functions

Job Summary

  • Develop and implement the enterprise-wide quality review strategy for all insurance operations functions.
  • Manage the Quality Review Analyst and Supervisor teams; recruit, mentor, and develop talent.
  • Provide executive-level reporting: program health, risk indicators, root cause analyses, and remediation plans.

Matching Summary

Develop and implement the enterprise-wide quality review strategy for all insurance operations functions.

Skills & Requirements

Must-have

  • Quality review program design and execution
  • Insurance operations quality standards
  • Scalable QRM framework development
  • Quality Review Playbooks and SOPs
  • Regulatory compliance alignment
  • Team leadership and talent development
  • Continuous improvement initiatives
  • Executive-level reporting and risk analysis
  • Budget and vendor management
  • Data integrity and privacy

Nice-to-have

  • Lean/Six Sigma methodologies
  • Voice-of-the-client analytics
  • Speech analytics experience
  • Multiple insurance lines fluency

Key Requirements

  • Bachelor's degree in Business, Insurance, Operations, Analytics, or related field
  • 7+ years in insurance operations, quality assurance, or process improvement
  • 3+ years in people leadership
  • Proficiency with quality management systems and data visualization tools

Work Rights

Not specified

Tailored Resume

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