$18-22ph; eligible to pyrticipyte in compyny bonus...
On-site
Respond to client and server partner inquiries via chat
Ensure successful completion of platform jobs
Adapt quickly in a fast-paced environment
As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients
Job Summary
As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients.
Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service and ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements.
We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient.
Matching Summary
As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients.
Salary
$18-22/hour; Eligible to participate in company bonus plan; Medical, dental, vision, disability insurance, and 401K available
Skills & Requirements
Must-have
Respond to client and server partner inquiries via chat
Ensure successful completion of platform jobs
Adapt quickly in a fast-paced environment
Deliver quality service with empathy
Collaborate internally to enhance user experience
Nice-to-have
Voice of the customer
Cultivate success through managing efficient operations
Identify, solve, and escalate platform issues
Key Requirements
1+ years of professional work experience
Experience in service of process industry or related field
Strong collaboration and partner management skills
Strong time management, organization, communication, and administrative skills
Ability to prioritize and execute on multiple projects