Customer Service Representative

Ferguson PLC

Omaha, NE, United States
Base: $15.00 - $19.04 hourly; bonus/equity: bonus ...
Customer service skills
Call center environment experience
Microsoft office 365 proficiency
Ferguson is a Fortune 500 company committed to making customers’ complex projects simple, successful, and sustainable

Job Summary

  • Ferguson is a Fortune 500 company committed to making customers’ complex projects simple, successful, and sustainable.
  • The Customer Service Representative role involves ensuring one-touch resolutions and meeting satisfaction survey goals while working closely with various departments.
  • Ferguson offers a comprehensive benefits package including health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, and inclusive enhancements.

Matching Summary

Ferguson is a Fortune 500 company committed to making customers’ complex projects simple, successful, and sustainable.

Salary

Base: $15.00 - $19.04 hourly; Bonus/Equity: Bonus or Incentive Plan eligible; Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with match, mental health coverage and more

Skills & Requirements

Must-have

  • Customer service skills
  • Call center environment experience
  • Microsoft Office 365 proficiency
  • Time-management skills
  • Multi-tasking ability
  • Written and verbal communication skills

Nice-to-have

  • Ability to lead and empower teams
  • Adaptability and flexibility
  • Professional and positive attitude
  • Problem-solving skills
  • Compliance with company policies

Key Requirements

  • 2+ years meaningful work experience preferred
  • Proficient in Microsoft Teams and Outlook
  • Ability to learn Cisco Unified Intelligence Center
  • Ability to learn Calabrio program
  • Strong communication across organizational levels

Work Rights

Not specified

Tailored Resume

Cover Letter