Trust & Safety Operations Manager Category Location Los Angeles, Ca
JBA International LLC
Los Angeles, Ca, US
On-site
Manage external moderation vendors
Conduct objective investigations
Prepare weekly and monthly reports
Manage external moderation vendors including budgeting, planning, hiring, resource allocation, invoicing, and quality assurance
Job Summary
Manage external moderation vendors including budgeting, planning, hiring, resource allocation, invoicing, and quality assurance.
Act as an escalation point for safety investigation reports and appeals of potential policy violations, conducting thorough, evidence-based investigations.
Collaborate with internal and external stakeholders to formulate new content guidelines, safety procedures, and refine policies to enhance creator and reader experience.
Matching Summary
Manage external moderation vendors including budgeting, planning, hiring, resource allocation, invoicing, and quality assurance.
Skills & Requirements
Must-have
Manage external moderation vendors
Conduct objective investigations
Prepare weekly and monthly reports
Formulate content guidelines
Proficient with Excel formulas and SQL
Experience with Zendesk or helpdesk software
Nice-to-have
Culturally aware of trends
Self-starter and ahead of the game
Technically savvy
Interested in content policy
Multilingual in Spanish, French, or German
Key Requirements
3-5 years experience in trust and safety
Experience in UGC moderation
Experience managing external moderation partners
Experience working with moderation vendors, contractors, and BPOs
B.A./B.S. in Communications, Media Studies, Journalism, Economics, Business, or related fields