Onsite Benefits Call Center Representative

Conduent Business Services

Chesapeake, VA, United States
Base: $17ph; bonus/equity: may be eligible for bon...
On-site
Previous customer service experience
Strong keyboarding skills
Proficiency navigating multiple systems
Conduent Business Services is seeking an Onsite Benefits Call Center Representative in Chesapeake, VA. The role involves assisting customers with inquiries related to employee and retiree benefits, requiring strong communication and problem-solving skills, along with a customer-first mindset

Job Summary

  • The role involves supporting customers by answering inbound calls related to employee and retiree annuity benefits.
  • Candidates must possess strong attention to detail, communication skills, and empathy when handling sensitive customer information.
  • Conduent offers excellent benefits including medical, dental, vision, paid training, and a consistent work schedule.

Matching Summary

Match Score: 85

Conduent Business Services is seeking an Onsite Benefits Call Center Representative in Chesapeake, VA. The role involves assisting customers with inquiries related to employee and retiree benefits, requiring strong communication and problem-solving skills, along with a customer-first mindset.

Salary

Base: $17/hour; Bonus/Equity: May be eligible for bonus based on business need; Benefits: Medical, dental, vision, life insurance, retirement plan, PTO

Skills & Requirements

Must-have

  • Previous customer service experience
  • Strong keyboarding skills
  • Proficiency navigating multiple systems
  • Ability to manage high call volume
  • Strong verbal and written communication

Nice-to-have

  • Experience with healthcare or retirement benefits
  • Empathy when handling sensitive information
  • Self-motivated individual
  • Problem-solving skills
  • Team atmosphere appreciation

Key Requirements

  • High school diploma, GED, or college degree
  • Must be 18 years of age or older
  • Successful completion of background check and drug test

Work Rights

Not specified

Tailored Resume

Cover Letter