Manager, Client Services

Computershare

Toronto, Ontario, Canada
Base: $90,000 - $135,000 cadpyearly; bonus/equity:...
Hybrid
Client relationship management
Team leadership and development
Service level agreement (sla) adherence
Oversee a team of Relationship Managers to ensure Service Level Agreements are met and client satisfaction is maintained

Job Summary

  • Oversee a team of Relationship Managers to ensure Service Level Agreements are met and client satisfaction is maintained.
  • Balance the needs of the client and Computershare in terms of services and revenue, while identifying areas of revenue leakage.
  • Establish and maintain an environment that encourages teamwork and interdependence, striving for 100% client retention and increased profitability.

Matching Summary

Oversee a team of Relationship Managers to ensure Service Level Agreements are met and client satisfaction is maintained.

Salary

Base: $90,000 - $135,000 CAD/yearly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Client relationship management
  • Team leadership and development
  • Service Level Agreement (SLA) adherence
  • Client escalation resolution
  • Revenue generation and profitability

Nice-to-have

  • Collaborative cross-business line work
  • Industry event participation
  • Client feedback communication
  • Teamwork and interdependence environment

Key Requirements

  • University/college degree with 2+ years of relevant experience
  • Previous management experience in a team-oriented environment
  • Client or customer-facing role experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter