Customer Service Process & Tools Specialist (m/w/d)
Wolters Kluwer N.V
Bretten, DEU
Not specified; not specified; benefits include com...
Onsite
It or business informatics degree
Customer service process modeling experience
Ticket system expertise (e.g., salesforce service)
Wolters Kluwer N.V is seeking a Customer Service Process & Tools Specialist in Bretten, Germany, to enhance their service processes and support channels through digitalization. The ideal candidate should possess a background in IT, experience with customer service processes, and proficiency in both German and English
Job Summary
You will drive the digitalization of service processes and support channels while collaborating with international partners.
The role requires a strong background in process modeling and implementation of customer-centric support tools like Salesforce.
Employees benefit from 30 days of vacation, flexible working hours, and the option to work remotely three days a week.
Matching Summary
Match Score: 85
Wolters Kluwer N.V is seeking a Customer Service Process & Tools Specialist in Bretten, Germany, to enhance their service processes and support channels through digitalization. The ideal candidate should possess a background in IT, experience with customer service processes, and proficiency in both German and English.
Salary
Not specified; Not specified; Benefits include company pension plan, JobRad, and volunteer day
Skills & Requirements
Must-have
IT or Business Informatics degree
Customer service process modeling experience
Ticket system expertise (e.g., Salesforce Service)
German and English communication (B2 level)
Experience with digitalization and cloud services
Nice-to-have
Service-oriented mindset
International collaboration skills
Team player with knowledge sharing attitude
Experience with mobile applications
Key Requirements
Completed university degree in IT or Business Informatics