Senior Desktop Support Specialist

University of Texas at Austin

Austin, Texas, United States
Base: $58,000 + depending on qualifications; bonus...
Fully remote
Advanced desktop support in mixed mac windows environment
Experience with servicenow itsm platform
Endpoint deployment using jamf and mecm sccm
The Senior Desktop Support Specialist serves as a senior escalation point for complex hardware, software, and connectivity issues across the organization

Job Summary

  • The Senior Desktop Support Specialist serves as a senior escalation point for complex hardware, software, and connectivity issues across the organization.
  • This role is responsible for managing endpoint fleet deployments and lifecycle configurations using JAMF and MECM/SCCM on both Mac and Windows platforms.
  • The University of Texas at Austin offers a competitive benefits package including insurance, retirement benefits, and professional development opportunities.

Matching Summary

The Senior Desktop Support Specialist serves as a senior escalation point for complex hardware, software, and connectivity issues across the organization.

Salary

Base: $58,000+ depending on qualifications; Bonus/Equity: Not specified; Benefits: Insurance, retirement, and professional development programs

Skills & Requirements

Must-have

  • Advanced desktop support in mixed Mac Windows environment
  • Experience with ServiceNow ITSM platform
  • Endpoint deployment using JAMF and MECM SCCM
  • Active Directory object management
  • Hardware and peripheral troubleshooting

Nice-to-have

  • Audiovisual technology support for events
  • CRM application familiarity
  • Enterprise security compliance practices
  • Strong customer service communication skills

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • Must be eligible to work in the United States without sponsorship
  • Demonstrated experience providing advanced desktop support

Work Rights

Must be eligible to work in the US without sponsorship

Tailored Resume

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