Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
3 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
Workday is seeking a Technical Support Delivery Analyst for their Customer Support team in Warsaw, Poland. The role emphasizes customer service, problem-solving, and collaboration within a dynamic and inclusive work environment

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions.
  • Employees will collaborate with Product Managers, QA, and Development teams to determine solutions while maintaining knowledge of new functionality.
  • The position requires participation in a regional shift pattern to achieve 24x7 global coverage and offers flexible work schedules with at least 50% office time.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for their Customer Support team in Warsaw, Poland. The role emphasizes customer service, problem-solving, and collaboration within a dynamic and inclusive work environment.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with api client tools like Postman or SoapUI

Nice-to-have

  • Demonstrable ability to support HCM or Talent Acquisition solutions
  • Previous experience with web service integrations using SOAP and XML
  • Experience performing in-depth log analysis
  • Experience with health monitoring tools
  • Resilience when faced with tight resolution timeframes

Key Requirements

  • P3: 3 years experience with SaaS Enterprise software
  • P2: 2 years experience with SaaS Enterprise software
  • Confident communicator collaborating with business users
  • Ability to engage multiple teams for critical issue resolution

Work Rights

Not specified

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