Service Desk Supervisor

Republic Services Inc

$75,100- $103,300 doe py
Not specified
Supervisory skills
Customer service skills
Technical abilities
Republic Services Inc. is seeking a Service Desk Supervisor to manage and improve the performance of Service Desk agents while ensuring compliance with standard operating procedures. The ideal candidate will possess supervisory skills, customer service experience, and technical abilities to enhance service delivery. The position offers competitive compensation and benefits, including comprehensive medical coverage, retirement plans, and paid time off

Job Summary

  • The Service Desk Supervisor is responsible for supervising the Service Desk agents to ensure compliance with Standard Operating Procedures.
  • This role involves conducting performance reviews and coaching sessions to drive continuous service improvement.
  • Eligible employees can participate in comprehensive medical benefits, retirement plans, and paid time off.

Matching Summary

Match Score: 75

Republic Services Inc. is seeking a Service Desk Supervisor to manage and improve the performance of Service Desk agents while ensuring compliance with standard operating procedures. The ideal candidate will possess supervisory skills, customer service experience, and technical abilities to enhance service delivery. The position offers competitive compensation and benefits, including comprehensive medical coverage, retirement plans, and paid time off.

Salary

$75,100- $103,300 DOE

Skills & Requirements

Must-have

  • supervisory skills
  • customer service skills
  • technical abilities
  • conflict management experience

Nice-to-have

  • collaborative work environment
  • inclusive culture
  • continuous service improvement

Key Requirements

  • 4 years of end user support experience
  • Certification from HDI, AXELOS (ITIL), or similar
  • ability to train direct reports

Work Rights

Not specified

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