Student Support Specialist

WGU

Grade: services 205 pyy range: $20.33 - $29.51; bo...
Researching and resolving inquiries
Collaborates cross-functionally
Timely and accurate information dissemination
WGU is committed to being a great place to work for a diverse workforce of student-focused professionals

Job Summary

  • WGU is committed to being a great place to work for a diverse workforce of student-focused professionals.
  • The Student Support Specialist plays a vital role in enhancing the educational experience by researching and resolving inquiries and concerns from students and staff in assigned areas.
  • This is a full-time, regular position that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; and other benefits.

Matching Summary

WGU is committed to being a great place to work for a diverse workforce of student-focused professionals.

Salary

Grade: Services 205 Pay Range: $20.33 - $29.51; Bonus/Equity: Not specified; Benefits: medical, dental, vision, telehealth and mental healthcare, HSA/FSA, life insurance, disability, supplemental coverages, legal and identity theft, retirement savings plan, wellbeing program, discounted WGU tuition, flexible PTO, sick time, 11 paid holidays, parental leave

Skills & Requirements

Must-have

  • researching and resolving inquiries
  • collaborates cross-functionally
  • timely and accurate information dissemination
  • process improvement recommendations
  • solution-focused initiatives
  • managing real-time interactions

Nice-to-have

  • creative mindset for new initiatives
  • professional attitude with staff and students
  • promoting continuous improvement
  • team success

Key Requirements

  • 2 or more years of experience
  • High School diploma or equivalent
  • Associate’s degree in a related field
  • 1 or more years of customer services or contact center experience

Work Rights

Not specified

Tailored Resume

Cover Letter