Servicedesk Agent

RAPSYS TECHNOLOGIES PTE. LTD.

Singapore
1st level remote troubleshooting
Windows os knowledge
Active directory administration
The role requires providing first-level troubleshooting for user queries and incidents via phone and email

Job Summary

  • The role requires providing first-level troubleshooting for user queries and incidents via phone and email.
  • Candidates must ensure First Call Resolution (FCR) while maintaining targeted Service Level agreements.
  • Responsibilities include classifying incidents, tracking resolution progress, and escalating issues to second-level groups.

Matching Summary

Match Score: 75

The role requires providing first-level troubleshooting for user queries and incidents via phone and email.

Skills & Requirements

Must-have

  • 1st level remote troubleshooting
  • Windows OS knowledge
  • Active Directory administration
  • MS Outlook proficiency
  • Mobile device support

Nice-to-have

  • Customer expectation management
  • Team collaboration skills
  • Timely communication abilities

Key Requirements

  • Minimum Diploma in IT related fields
  • Minimum 1 year End user support experience
  • Desktop or Technical Service Desk background required

Work Rights

Not specified

Tailored Resume

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