Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Not specified
Customer-facing service
Switchboard operation
Maintenance request processing
The University of Arkansas is seeking a Service Center Support Specialist to serve as the main point of contact for Facilities Management, handling customer inquiries, maintenance requests, and key administration. The role requires strong customer service skills and familiarity with office procedures, with a focus on effective communication and operational efficiency

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to providing a safe campus community and conducts background checks including criminal and sex offender registry for applicants being considered for employment.

Matching Summary

Match Score: 75

The University of Arkansas is seeking a Service Center Support Specialist to serve as the main point of contact for Facilities Management, handling customer inquiries, maintenance requests, and key administration. The role requires strong customer service skills and familiarity with office procedures, with a focus on effective communication and operational efficiency.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: University contributions to health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • customer-facing service
  • switchboard operation
  • maintenance request processing
  • key inventory administration
  • payment processing
  • proactive customer communication

Nice-to-have

  • general office experience
  • good customer service skills
  • familiarity with Workday
  • knowledge of Facility Management processes
  • knowledge of accessibility standards
  • data analysis techniques

Key Requirements

  • High school diploma or equivalent
  • At least two years related experience
  • Criminal background check
  • Sex offender registry check
  • Must have legal authority to work in the US

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter