Customer Service Specialist

Cna Employees' Health Plan Trust

Hybrid
Strong written and verbal communication skills
Ability to handle multiple tasks simultaneously
Proficiency in microsoft office suite
CNA Employees' Health Plan Trust is seeking a Customer Service Specialist to join their Customer Support Contact Center Team. The role involves providing assistance to customers, agents, and brokers through various communication channels, with a focus on delivering superior service and effective problem resolution

Job Summary

  • The role involves receiving and responding to calls and emails while providing user assistance within applications.
  • CNA offers a comprehensive benefits package designed to help employees achieve physical, financial, emotional, and social wellbeing goals.
  • Employees are expected to act with urgency, take ownership of issues, and build strong relationships with internal and external customers.

Matching Summary

Match Score: 85

CNA Employees' Health Plan Trust is seeking a Customer Service Specialist to join their Customer Support Contact Center Team. The role involves providing assistance to customers, agents, and brokers through various communication channels, with a focus on delivering superior service and effective problem resolution.

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Ability to handle multiple tasks simultaneously
  • Proficiency in Microsoft Office Suite

Nice-to-have

  • General knowledge of the insurance industry
  • Proactive problem identification and resolution
  • Embracing new technology and tools

Key Requirements

  • High school diploma or GED
  • Minimum one year of relevant experience

Work Rights

Not specified

Tailored Resume

Cover Letter