Conseiller Client Bilingue (cooptation)

Concentrix

Tunis, Tunisia
Customer service support
Resolve routine problems
Maintain basic knowledge
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • maintain basic knowledge
  • track and document information
  • respond to customer inquiries

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • pleasant and professional tone
  • work as a team member

Key Requirements

  • High school diploma
  • three to six months relevant experience
  • Ability to effectively communicate
  • Strong computer navigation skills

Work Rights

Not specified

Tailored Resume

Cover Letter