Enterprise Customer Success Manager

Canva

Sydney, Australia
On-site
Enterprise post-sales experience
B2b saas renewals and expansions
Customer onboarding and training
Lead the post-sale relationship of Canva’s strategic accounts, focusing on onboarding, training, adoption, and advocacy to ensure high customer satisfaction

Job Summary

  • Lead the post-sale relationship of Canva’s strategic accounts, focusing on onboarding, training, adoption, and advocacy to ensure high customer satisfaction.
  • Drive account growth by understanding customer objectives, identifying expansion opportunities, and partnering with account teams for renewals.
  • Develop and implement best-in-class SaaS processes and playbooks, while identifying product improvements and keeping clients updated on new features.

Matching Summary

Lead the post-sale relationship of Canva’s strategic accounts, focusing on onboarding, training, adoption, and advocacy to ensure high customer satisfaction.

Skills & Requirements

Must-have

  • Enterprise post-sales experience
  • B2B SaaS renewals and expansions
  • Customer onboarding and training
  • Data-driven insights and adoption signals
  • Cross-functional collaboration

Nice-to-have

  • Agile and curious mindset
  • Integrity and transparency
  • Resourceful and action-oriented
  • Humble and growth-minded

Key Requirements

  • 3+ years enterprise post-sales experience
  • B2B SaaS experience
  • Experience with complex stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter