Provides Business Systems Analysis support within a defined business or process area, working with stakeholders to understand objectives, processes, priorities, and challenges
Job Summary
Provides Business Systems Analysis support within a defined business or process area, working with stakeholders to understand objectives, processes, priorities, and challenges.
Collaborates with internal and external users/clients to elicit business concerns, develop workable solutions, and determine impact on existing systems and processes.
Supports the business in developing and delivering end-user training, addresses end-user process questions, and collaborates with IT colleagues for process/system support and issue resolution.
Matching Summary
Provides Business Systems Analysis support within a defined business or process area, working with stakeholders to understand objectives, processes, priorities, and challenges.
Skills & Requirements
Must-have
Business Systems Analysis support
process-specific requirements analysis
detailed process documentation
collaborate with users/clients
ITIL process in service environment
translate business requirements to technical specifications
facilitate workshops and meetings
Nice-to-have
strong and collaborative relationship
impeccable relationships
knowledge management development
work in a managed services environment
Key Requirements
2-4 years' relevant experience
BA/BS degree or equivalent
Proven experience as a Business Analyst
CBAP qualification, BCS, IIBA membership
Proficiency in business analysis tools and methodologies