Team Lead- Regulatory- Homeowner Advocacy

Shelter Home Mortgage LLC

Not specified; not specified; medical, dental, vis...
Fully remote
6+ years mortgage servicing experience
Homeowner advocacy department expertise
95% quality score performance history
The role involves facilitating training for new hires and coaching team members on prioritization and regulatory deadlines

Job Summary

  • The role involves facilitating training for new hires and coaching team members on prioritization and regulatory deadlines.
  • Candidates must demonstrate a proven track record of maintaining at least 95% quality scores and resolving 12 cases daily.
  • The position requires on-site work and the use of a company-compliant smartphone with specific security apps installed.

Matching Summary

Match Score: 85

The role involves facilitating training for new hires and coaching team members on prioritization and regulatory deadlines.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • 6+ years mortgage servicing experience
  • Homeowner Advocacy Department expertise
  • 95% quality score performance history
  • 12 resolutions per day productivity
  • Regulatory Affairs or Quality Assurance background

Nice-to-have

  • Experience in late-stage mortgage collections
  • Knowledge of modifications and short sales
  • Deeds in Lieu of Foreclosure experience
  • Strong collaborative team spirit
  • Willingness to assist colleagues

Key Requirements

  • High school diploma or equivalent
  • Minimum 6 years mortgage servicing experience
  • At least 2 years in Homeowner Advocacy with specific metrics
  • On-site work requirement
  • Smartphone with Microsoft Authenticator capability

Work Rights

Not specified

Tailored Resume

Cover Letter