Advisor - Webhelp Ph

Concentrix

Makati City, Philippines
Not specified (assumed onsite based on location).
Strong customer service orientation
Ability to multi-task in fast-paced environment
Proficiency with computer navigation and pc knowledge
Concentrix is seeking an Advisor for their Customer Service team in Makati City, Philippines. The role involves providing support to customers through various communication channels, ensuring service meets performance metrics, and demonstrating strong customer service skills

Job Summary

  • The Advisor I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators (KPIs) while clarifying customer requirements and providing appropriate resolutions.
  • Candidates are expected to demonstrate patience, maintain a pleasant professional tone, and be able to rotate shifts as needed.

Matching Summary

Match Score: 75

Concentrix is seeking an Advisor for their Customer Service team in Makati City, Philippines. The role involves providing support to customers through various communication channels, ensuring service meets performance metrics, and demonstrating strong customer service skills.

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Ability to multi-task in fast-paced environment
  • Proficiency with computer navigation and PC knowledge
  • Effective written and verbal communication skills
  • Tolerance for repetitive work and shift rotation

Nice-to-have

  • Demonstrate empathy while building rapport
  • Experience with call tracking databases
  • Ability to offer additional products or services
  • Flexibility to adapt to changes quickly
  • Teamwork capabilities alongside independent work

Key Requirements

  • High school diploma preferred
  • Three to six months of relevant experience preferred
  • Minimum two years of college education required for Philippines location
  • No prior call center experience required for Philippines location

Work Rights

Not specified

Tailored Resume

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