Program Manager-operations

Salesforce

Talent development and enablement
Recruiting partnership
Customer success operations
The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development

Job Summary

  • The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development.
  • This role serves as a strategic bridge between Recruiting, ES Business Partners, and CSM Leadership to ensure the right talent is hired, onboarded effectively, and enabled to succeed quickly in their roles.
  • Lead end-to-end planning and execution of onboarding and capability programs aligned to hiring plans and drive continuous improvement through feedback loops and data-driven insights.

Matching Summary

The Onboarding & Capability Manager is responsible for building and scaling a high-performing Customer Success workforce by strengthening hiring readiness, structured onboarding, and continuous capability development.

Skills & Requirements

Must-have

  • talent development and enablement
  • recruiting partnership
  • customer success operations
  • program management skills
  • stakeholder management skills

Nice-to-have

  • AI driven customer success
  • continuous learning culture
  • agentic era workforce transformation
  • driving innovation

Key Requirements

  • 8+ years of experience
  • Proven experience designing and scaling programs
  • Ability to collaborate across teams
  • Excellent communication and facilitation skills

Work Rights

Not specified

Tailored Resume

Cover Letter