Delivery Director, Emea Central

ServiceNow

Munich, Germany
On-site
Servicenow platform implementation
Saas implementation leadership
Customer relationship management
ServiceNow is seeking a Delivery Director for the EMEA Central region, responsible for leading project delivery and managing a team to drive customer adoption and satisfaction. The ideal candidate will have extensive experience in SaaS implementations, strong leadership skills, and a focus on client relationships, with up to 50% travel required

Job Summary

  • Lead and manage the ServiceNow delivery team, setting strategic direction and ensuring alignment with overall company goals; specifically driving adoption for ServiceNow’s most strategic customers and engagements.
  • Be accountable for the revenue target for the Central EMEA Expert Services business, understanding the annual plan, reporting progress vs the plan and then taking necessary actions to mitigate any deviations from the plan.
  • Plan, lead, develop and manage your team of delivery leaders and engagement managers to make sure that we have the appropriate headcount and skills, aligned to the annual plan and developing book of business.

Matching Summary

Match Score: 85

ServiceNow is seeking a Delivery Director for the EMEA Central region, responsible for leading project delivery and managing a team to drive customer adoption and satisfaction. The ideal candidate will have extensive experience in SaaS implementations, strong leadership skills, and a focus on client relationships, with up to 50% travel required.

Skills & Requirements

Must-have

  • ServiceNow platform implementation
  • SaaS implementation leadership
  • customer relationship management
  • strategic direction setting
  • project delivery excellence

Nice-to-have

  • driving adoption for strategic customers
  • developing book of business
  • mitigating deviations from plan

Key Requirements

  • 10+ years leadership role
  • EMEA level experience
  • large-scale SaaS implementations
  • strong leadership and team management
  • proficient in project management methodologies

Work Rights

Not specified

Tailored Resume

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