Delivering service and processing information by leveraging operational systems, guidelines, digitalization, and applications to cater to customers' policy-related inquiries, concerns, requests, and payments
Job Summary
Delivering service and processing information by leveraging operational systems, guidelines, digitalization, and applications to cater to customers' policy-related inquiries, concerns, requests, and payments.
Communicate and coordinate with different functions / departments to maintain harmonious relationships and enhance operational efficiency and effectiveness.
Oversee and evaluate staff activities, offering guidance and immediate assistance to junior staff when needed.
Matching Summary
Delivering service and processing information by leveraging operational systems, guidelines, digitalization, and applications to cater to customers' policy-related inquiries, concerns, requests, and payments.
Skills & Requirements
Must-have
Leverage operational systems and applications
Respond to customer feedback professionally
Handle customer dissatisfaction and complaints
Communicate with different departments
Oversee and evaluate staff activities
Nice-to-have
Partners for every life and protectors for every future
Platform for people to do their best work
Connect, Grow, and Succeed culture
Enjoy working with diverse backgrounds
Key Requirements
University Degree in any disciplines
Macau Citizen is a must
5 years of experience in Customer Service Operations