Ai Training Content Creation & Training- Avp/sr. Group Manager
WNS Global Services (Australia) Pty Ltd
Gurgaon, India
On-site
Ai-powered training programs
Generative ai tools for content
Instructional design and multimedia
Lead cross-functional teams focused on AI-powered training content creation and training, driving innovation and operational excellence
Job Summary
Lead cross-functional teams focused on AI-powered training content creation and training, driving innovation and operational excellence.
Design and deploy AI-enhanced training programs, leveraging generative AI tools to scale and personalize learning content.
Collaborate with training teams to align content with business goals, evaluate emerging AI tools, and analyze the impact of digital content on performance.
Matching Summary
Lead cross-functional teams focused on AI-powered training content creation and training, driving innovation and operational excellence.
Skills & Requirements
Must-have
AI-powered training programs
Generative AI tools for content
Instructional design and multimedia
AI tools for automation and personalization
Contact center and customer service operations
Training metrics and business impact
Nice-to-have
Storytelling and movie-like techniques
Agile execution of projects
Behavioral training programs
Eagerness to learn on the job
Key Requirements
10+ years experience in content strategy, development, and training
3-5 years experience as Sr Group Manager
Bachelor’s/College degree, any field
Deep understanding of AI tools for content generation
Excellent English communication and writing skills