Base: $25.34 - $36.75; bonus/equity: not specified...
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Routine end-user computing issue resolution
Itsm platform ticket response
Standard hardware deployment assistance
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The Jackson Laboratory is seeking a Technical Support Specialist I in Bar Harbor to provide foundational technical support for end-user computing systems and applications. The ideal candidate will possess technical troubleshooting skills, customer service experience, and a commitment to ongoing learning.
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Job Summary
The Technical Support Specialist I provides foundational technical support for end-user computing systems while resolving routine issues.
This role escalates complex issues to senior team members and follows ITIL-aligned processes for incident and request activities.
The Jackson Laboratory is an independent nonprofit biomedical research institution dedicated to discovering precise genomic solutions for disease.
Matching Summary
Match Score: 75
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The Jackson Laboratory is seeking a Technical Support Specialist I in Bar Harbor to provide foundational technical support for end-user computing systems and applications. The ideal candidate will possess technical troubleshooting skills, customer service experience, and a commitment to ongoing learning.
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Salary
Base: $25.34 - $36.75; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Routine end-user computing issue resolution
ITSM platform ticket response
Standard hardware deployment assistance
Operating system troubleshooting
Documented procedure adherence
Nice-to-have
Strong customer service commitment
Collaborative team learning approach
Knowledge base article contribution
Ongoing technical skill development
Professional communication skills
Key Requirements
High School Diploma or GED required
1 year of technical support experience required
CompTIA ITF+ or A+ certification preferred
Associate's degree in IT preferred
Experience with Windows and macOS operating systems