Kundtjänst & B2b Customer Support – By Crea®

by Crea®

Malmö, Sweden
Individuell lönesättning efter erfarenhet; friskvå...
On-site
B2b customer service experience
D2c customer service experience
Excellent communication skills
Deliver exceptional and personal customer service to both private (D2C) and business (B2B) customers via email, phone, and web chat

Job Summary

  • Deliver exceptional and personal customer service to both private (D2C) and business (B2B) customers via email, phone, and web chat.
  • Handle orders, quotes, and customer dialogue related to both D2C and B2B business, including ongoing dialogue with shipping providers and handling delivery, customs, and logistics issues.
  • This is a role where you become the outward face of customer service, acting as the hub with direct communication to production, warehouse, and logistics to deliver proactive answers to customers.

Matching Summary

Deliver exceptional and personal customer service to both private (D2C) and business (B2B) customers via email, phone, and web chat.

Salary

Individuell lönesättning efter erfarenhet; Friskvårdsbidrag; Personalrabatt

Skills & Requirements

Must-have

  • B2B customer service experience
  • D2C customer service experience
  • Excellent communication skills
  • Fluent Swedish and English
  • Logistics, freight, VAT, and duties understanding

Nice-to-have

  • Proactive customer engagement
  • Solution-oriented mindset
  • Team player
  • Fast learner
  • Detail-oriented

Key Requirements

  • Previous customer service experience
  • Experience in e-commerce or B2B environment
  • Good computer skills
  • Proficiency in Mac (Apple)
  • Good knowledge of Excel and Outlook
  • Basic knowledge of German and French

Work Rights

Not specified

Tailored Resume

Cover Letter